No problem! I assume you are talking about diplomas for students:
It shouldn't take too long -- a couple of weeks because we have had the names calligraphied. Sometimes we get jammed up, or the calligrapher messes up, and it can be a bit longer.
We have sometimes gotten complaints only to find that the school never sent the names in to us.
Also, we are changing the format and design of the diplomas slightly to avoid logjams in the future.